As AI becomes embedded in legal practice, clients increasingly expect lawyers to use technology to deliver work efficiently. What differentiates

lawyers is the human experience they create for clients — trust, judgement, communication and relationship management. This webinar explores how developing these essential skills drives client loyalty, firm growth and long-term competitiveness.

Designed for leaders in law firms, as well as L&D and HR professionals, this webinar explores why these human skills are becoming commercially decisive, and how they influence client confidence, retention and referrals.

Participants will leave with:

• A clear, client-led narrative for why human skills are business-critical

• A sharper definition of the “complete lawyer” as a revenue-enabling asset

• Insight into how human capability supports both individual practices and firm-wide growth

• Practical ideas for embedding human skills into learning strategy and career development

• Stronger language for senior leadership discussions linking skills investment to client outcomes.

SPEAKER: Nadine Stanton

Nadine is a corporate lawyer, entrepreneur, and the founder of Professional Training UK Ltd, a company delivering training and coaching exclusively to the legal profession.

Email Alice.wylie@sussex-law.co.uk to attend